UHI Machinery Privacy Policy
Last Updated: August 2026
UHI Machinery respects the privacy of our customers and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website, sales channels, advertising platforms, branch locations, and customer communications.
1. Information We Collect
UHI Machinery may collect personal information that customers voluntarily provide to us, including:
- Name and contact information
- Phone number and email address
- Company or business information
- Province, city, or general location
- Product interests and equipment requirements
- Sales inquiries and quotation requests
- Financing-related information when voluntarily submitted
- Service, warranty, parts, and customer support information
- Information submitted through our website, social media platforms, online marketplaces, advertising forms, email, phone, or other communication channels
We may also automatically collect certain technical and website usage information, such as IP address, browser type, device information, referring pages, pages visited, and general website interaction information for security, analytics, advertising, and website improvement purposes.
2. How We Use Your Information
Personal information collected by UHI Machinery may be used for legitimate business purposes related to our products and services, including:
- Responding to customer inquiries
- Providing product information and quotations
- Processing and supporting equipment sales
- Following up with prospective and existing customers
- Arranging demonstrations, deliveries, and equipment pickup
- Providing parts, warranty, servicing, and after-sales support
- Assisting customers with financing applications when requested
- Improving our products, services, website, marketing, and customer experience
- Maintaining appropriate internal sales, service, and customer records
- Preventing fraud, misuse, security incidents, and unauthorized activity
- Communicating relevant product information, promotions, service updates, and company information where permitted by applicable law
- Meeting legal, regulatory, accounting, warranty, and business obligations
UHI Machinery does not sell customers' personal information.
3. Sharing of Information
UHI Machinery does not sell, rent, or trade customers' personal information.
We may share personal information with third parties where reasonably necessary to provide services requested by a customer or to operate our business. These parties may include:
- Authorized banks, lenders, brokers, and financing providers
- Transportation and logistics providers
- Payment processing providers
- Website hosting, CRM, communications, and technology service providers
- Advertising and analytics service providers
- Professional advisers and other service partners involved in supporting our business operations
Where appropriate, we limit the information shared to what is reasonably necessary for the relevant purpose.
We may also disclose personal information where required or permitted by applicable law, regulation, court order, legal process, or government authority.
4. Financing Information
When a customer requests financing, certain personal or business information may need to be provided to an authorized bank, lender, broker, or financing partner for the purpose of evaluating and processing the financing application.
UHI Machinery will facilitate the financing process with the customer's knowledge or authorization. Financing applications and information provided directly to financing providers may also be subject to the privacy policies, terms, and requirements of the applicable financial institution or financing provider.
5. Cookies, Analytics and Advertising Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage, measure advertising performance, improve our services, and provide more relevant marketing.
We may use third-party analytics and advertising services, such as search engines, social media platforms, and analytics providers. These providers may collect or process information about visits to our website in accordance with their own privacy policies.
Depending on your browser, device, and applicable privacy requirements, you may be able to control or limit certain cookies and tracking technologies through browser settings, device settings, or available website privacy controls.
6. Data Security
UHI Machinery takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, misuse, or destruction.
Access to customer information is limited to employees, contractors, and authorized service providers who require the information for legitimate business purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Marketing Communications
Where permitted by applicable law, UHI Machinery may use customer contact information to provide relevant product information, promotions, service updates, follow-up communications, or other commercial communications.
Customers may unsubscribe from marketing emails or other commercial electronic communications at any time by using the unsubscribe method provided in the communication or by contacting UHI Machinery.
Customers who unsubscribe from marketing communications may still receive transactional, service, warranty, safety, account, or other communications that are necessary in relation to an existing business relationship or transaction.
8. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business purposes, or as required or permitted by applicable legal, accounting, tax, warranty, regulatory, or record-retention obligations.
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize the information, subject to applicable legal and business requirements.
9. Your Privacy Rights
Subject to applicable privacy laws, individuals may contact UHI Machinery to request access to personal information we hold about them, request correction of inaccurate information, or ask questions about how their information is collected, used, or disclosed.
Individuals may also withdraw consent to certain uses or disclosures of their personal information where permitted by law, subject to legal, contractual, operational, and record-retention requirements.
Depending on the applicable law and circumstances, individuals may also request deletion of certain personal information where UHI Machinery is not legally or reasonably required to retain it.
10. Third-Party Services and International Processing
UHI Machinery may use third-party platforms and service providers for website hosting, customer relationship management, communications, analytics, advertising, financing, payment processing, and other business functions.
Some service providers may process or store information outside the province or country in which the information was originally collected. As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.
Third-party services may also be governed by their own privacy policies and terms.
11. Applicable Privacy Laws
UHI Machinery handles personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, or legal requirements.
The most current version will be published on this page together with the date of the latest update.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how UHI Machinery handles your personal information, please contact:
Privacy Officer
UHI Machinery Canada
Email: service@uhimachinery.ca